PACKAGE SHIPPING

Shipments are made within 24 business hours after payment is received in the bank account. Delivery time begins once the package is dispatched and is counted in business days, meaning weekends and holidays are not included. Shipments are sent to mainland Spain as well as the rest of Europe through SEUR or GLS courier services. Orders paid through the virtual POS will be shipped as soon as the payment is confirmed in the bank account. This operation depends on the bank and, although it is usually immediate, in some cases, it may take up to 48 hours to be approved.

DELIVERY TIMES

  • SPAIN and PORTUGAL (Mainland): Delivery time within the mainland is 24/48 hours. Currently, we do not ship to the Canary Islands, Azores, or Madeira.
  • BALEARIC ISLANDS: Delivery time is 48/72 hours.
  • REST OF CONTINENTAL EUROPE: We ship to the entire continental European Union, with a delivery time of 3 to 4 business days, depending on the country. For Switzerland and the United Kingdom, please contact info@libolux.com.
  • REST OF THE WORLD: Please contact info@libolux.com.

Delivery times are established by the courier services we work with in Spain, in accordance with agreements with local companies in each of the countries to which we ship. However, Spanish courier services cannot guarantee that, upon reaching the destination country, the subcontracted local courier companies will not delay delivery by a day, although this is uncommon.

SHIPPING COSTS

  • SPAIN AND PORTUGAL (Mainland): €9 + VAT
  • BALEARIC ISLANDS: €12 + VAT
  • REST OF CONTINENTAL EUROPE: €30 + VAT

PACKAGING
Shipments are made discreetly, in a sealed box wrapped in black film.

PAYMENT METHODS

Bank Transfer: Orders must be paid by bank transfer. It is important to include the order number provided at the end of the purchase in the transfer reference. To expedite shipping, the payment receipt can be sent to info@libolux.com. For transfers made from outside the mainland, please note that the transfer must be made in euros. Bank fees and exchange rate charges are the responsibility of the customer. The order will be considered complete once the bank transfer is confirmed. Note that transfers from other banks may take one business day to process, which may delay the order shipment. Bank account details:

CAIXABANK
IBAN: ES77 2100 4856 6522 0043 6147
SWIFT (BIC) CODE: CAIXESBBXXX

Once the shipment is made, we will send an email with the tracking number so that the customer can continuously monitor their order status.

Card Payment Gateway: REDSYS System (Caixabank): Redsys is a virtual payment platform that accepts credit and debit card payments. It acts as an intermediary between the buyer and the associated bank of our online store, receiving payments quickly, easily, and securely. It is the most widely used payment gateway in Europe and includes 3Dsecure verification to prevent identity theft. This gateway can be used with most common cards: Visa, Master, American Express, JCB, Diners, or Unionpay, among others.

PRICES

All prices shown on the website include Value Added Tax. If another tax applies, it will be indicated in advance.

OFFER AND VALIDITY

Offers will be indicated alongside the product and its essential characteristics, the offer price, and the validity period. Espanie International Group SL reserves the right on the website (www.libolux.com) to withdraw, replace, or change the products offered through the website, as well as its content. The products offered on the website are governed by the current General Contracting Conditions; however, Espanie International Group SL reserves the right to stop offering access to these offers without prior notice.

RETURN POLICY

For any claims, please contact Espanie International Group SL at info@libolux.com.

Without Cause
A return may be requested within 14 business days from the customer’s receipt of the order, without providing any reason, as long as the product remains in its original packaging, undamaged or unopened. The company will refund the product value minus the shipping and return costs within a maximum of 15 days once the items have returned to Espanie International Group SL facilities.

If there are charges on a card not identified by its holder, the charge will be immediately canceled, and the amount will be refunded as quickly as possible. However, if the cardholder actually made the purchase, they will be liable to Espanie International Group SL for damages caused by the cancellation.

For Order Discrepancies
If the return is due to discrepancies between the order and the received items (incorrect product or missing items), the claim must be made within 14 days of receiving the product and must keep the original undamaged packaging. Espanie International Group SL will cover the cost of return and/or reshipment.

Damaged Goods
In the event of damage during shipping, Espanie International Group SL will cover the cost of return and/or reshipment. The customer must take a photograph of the package upon receipt; claims of this nature will not be accepted beyond 48 hours of receipt, as this is the period within which the company can file a claim with the courier service. The company will resolve the issue as quickly as possible by arranging for a courier to collect the package and reshipping or refunding the order amount once the damaged product arrives at our facilities.